Complaint Procedure

Our complaints procedure is designed to deal with any form of customer dissatisfaction fairly and promptly. If a customer is dissatisfied with the service provided by Mentor Services Limited, we will endeavour to find out why and resolve the issue in an appropriate manner.

If you believe you have a complaint, please write to the Director at the address as below:

Mr Peter Blake (Director)
Mentor Services Limited
213 Fairview Road
Stevenage
Hertfordshire
SG1 2NA

Your complaint will be acknowledged within 48 hours but no longer than 5 working days, investigated thoroughly and a formal reply will be sent to you within 10 working days of receipt of your complaint.

If this still fails to satisfy your complaint, then you are at liberty to have the matter referred to The Property Ombudsman.

https://www.tpos.co.uk/

We will submit our file to the Ombudsman on request.

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